Seasonal Cultural Assistant
ATHLONE ARTS & TOURISM LTD
Cultural Assistant (seasonal part time)
ROLE DESCRIPTION
The Role Athlone Arts & Tourism Cultural Assistant will be driven by a passion for the culture and heritage of Athlone. The Assistant will have a demonstrable interest in the cultural and tourism amenities in and around Athlone, and will be able to illustrate how they can enhance the Athlone Castle visitor experience. Previous experience in a visitor attraction, museum or gallery environment is desirable but not essential, applicants will bring with them previous customer service experience, willingness to learn and a friendly, outgoing personality.
Duties
- Customer Services:ensuring a warm welcome to visitors, contractors and group leaders and assisting groups to enter and exit the building
- Guiding: conducting guided introductions and guided tours of Athlone Castle, gaining a good knowledge of the history and story of Athlone Castle and Athlone and passing this on to visitors
- Reception/ticketing: in both Athlone Castle and Luan Gallery involving cash handling, data collection (visitor profile research) and visitor information
- Sales: till operations, cash handling, tour operator targeting and communication
- Retail: café and gift shop, including till operations, cash handling, merchandising, stocktaking and other retail activities as directed by senior staff and management
- Administration: administrative duties such as gathering data on visitors, developing databases, generating reports, managing the booking system etc will be required
- Marketing: social media and marketing effort will be required
- Facilities management - guides will ensure all facilities, grounds, public areas are clean and functioning, conducting regular and recorded checks of all areas
- Events: assisting the Management and staff in the coordination and delivery of successful events
- Cultural Assistant must have a flexible approach to work, and be adaptable to carry out duties in other tourism amenities / facilities associated with Athlone Arts & Tourism as required by the Manager
- An excellent standard and comprehension of key principals of customer service is essential
- Other duties as directed by the Management
The above duties outline the main functions and responsibilities of the post of Cultural Assistant and may be subject to review in the future.
Conditions
An hourly rate of €10 will apply with a varied number of hours per week based on a roster system. Applicants must have the flexibility to work hours in line with the seasonal and operational considerations of the attractions/facilities. A standby roster arrangement will be operated. Applicants will be required to work weekends and evening events. Full terms and conditions will be provided with contracts at time of appointment.
Application Procedure
Applicants to send two copies of their Curriculum Vitae and a cover letter (including 2 x references) outlining their specific experience as it relates to the role by 5 pm on March 12th 2016 to:
The Manager,
Athlone Arts & Tourism,
Luan Gallery,
Grace Road,
Athlone,
Co Westmeath.
Please note an email confirmation of receipt of application will be sent.
Canvassing will immediately disqualify candidate
ATHLONE ARTS & TOURISM LTD Cultural Assistant (seasonal part time)
QUALIFICATIONS
Character
Candidate must be of good character.
Health
Each candidate must be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.
Education/experience
Candidate should have:
- Demonstrable experience in customer service, that can be applied in the development and facilitation of the tourism industry at local level
- A good basic knowledge of Athlone’s tourism offerings, in particular the attractions and facilities associated with Athlone Arts & Tourism
- Computer/IT competency to manage an integrated PC based booking system and till operation
- The ability to manage ticketing, reporting and cash handling procedures as they relate to a visitor attraction
- The capacity to interact effectively with people from a broad range of sectors and groups, including local tourism trade
- The ability to manage and grow tourism bookings online, over the phone and by direct contact with customers and others from the tourism sector
- The ability to provide guided tours of and around all tourist attractions and facilities associated with Athlone Arts & Tourism
- Excellent interpersonal and communication skills
- The capacity to work on own initiative and to contribute well in a team based environment
- An understanding of the opportunities afforded by social media for tourism marketing and development and visitor servicing.
Desirable
- Previous experience in customer service and guiding role in an admission paying visitor attraction, museum or gallery environment is desirable
Canvassing will immediately disqualify candidate
